Privacy Policy — REIA Egypt

Last Updated: May 2026 Platform Name: REIA Egypt Operating Legal Entity: REIA Holding Privacy & Support Email: support@reiaegypt.com

1. Introduction

This Privacy Policy explains how REIA Egypt, operated by REIA Holding, collects, uses, stores, shares, protects, and otherwise processes personal data when users access or use the REIA Egypt platform, website, application, digital tools, communication channels, or any related services.

REIA Egypt is a digital platform specialized in providing independent online real estate consultation services. The platform enables users to book real estate consultations, communicate with independent real estate consultants, share files, documents, images, and notes, track consultation progress, and receive final consultation reports or professional recommendations.

By accessing or using REIA Egypt, creating an account, booking a consultation, uploading files, communicating through the platform, or submitting any personal data, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your data as described herein, to the extent permitted by applicable law.

If you do not agree with this Privacy Policy, you must not use the platform or must stop using it immediately.

2. Scope of This Policy

This Privacy Policy applies to personal data collected or processed through:

The REIA Egypt website.
Any mobile application or digital interface operated by REIA Egypt.
User and consultant accounts on the platform.
Online booking, payment, refund, and consultation management services.
In-platform chats, calls, video meetings, and electronic communications.
Files, documents, images, attachments, or notes uploaded or shared during a consultation.
Customer support, complaints, disputes, quality reviews, or service-related communications.
Any other official service, feature, channel, or tool made available by REIA Egypt.

This Policy does not apply to websites, applications, or services operated by third parties that are not owned or controlled by REIA Egypt, even if they are accessed through links, integrations, payment gateways, meeting tools, or external services connected to the platform.

3. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

Platform means REIA Egypt, including its website, application, digital systems, communication tools, and related services.

REIA Egypt, we, us, or our means the REIA Egypt platform operated by REIA Holding.

User, client, or you means any person who accesses or uses the platform, creates an account, books a consultation, communicates with consultants, uploads files, or contacts support.

Consultant means an independent real estate consultant who provides professional consultation services to users through the platform.

Personal Data means any data relating to an identified or identifiable natural person, whether directly or indirectly, including name, phone number, email address, account information, technical data, consultation records, messages, files, or documents linked to a user.

Processing means any operation performed on personal data, including collection, recording, storage, organization, use, review, analysis, disclosure, sharing, transfer, restriction, deletion, or destruction.

Sensitive or Special Data means any data that may be considered sensitive by law or by its nature, including identity documents, detailed financial information, ownership documents, legal documents, or any sensitive information voluntarily disclosed by a user during a consultation.

Service Providers means third parties that support the operation of the platform, such as hosting providers, payment processors, communication tools, analytics providers, customer support tools, cybersecurity providers, and technical infrastructure providers.

4. Legal Basis for Processing Personal Data

REIA Egypt processes personal data only where there is an appropriate basis for doing so under applicable laws and where such processing is necessary for legitimate, specific, and disclosed purposes.

Depending on the circumstances, we may process personal data based on one or more of the following grounds:

User consent, including where the user creates an account, submits data, uploads files, accepts communication recording or review, or agrees to receive marketing communications where required.
Performance of a contractual relationship, including account creation, consultation booking, communication with consultants, file sharing, report delivery, payment processing, refunds, and customer support.
Compliance with legal obligations, including responding to lawful requests from competent authorities, maintaining accounting or transaction records, preventing fraud, and complying with data protection, cybercrime, tax, payment, and consumer protection requirements.
Protection of legitimate interests, including platform security, fraud prevention, quality assurance, dispute resolution, enforcement of platform policies, protection of users and consultants, and preservation of legal rights, provided that such interests do not override applicable user rights.

REIA Egypt does not process personal data for purposes that are incompatible with the purposes stated in this Privacy Policy unless the user is properly notified or consent is obtained where required by law.

5. Personal Data We May Collect

Depending on how you use the platform, REIA Egypt may collect and process the following categories of data:

5.1 Account and Identification Data

This may include:

Full name.
Email address.
Phone number, if provided.
Login credentials, authentication data, or password-related data stored in secured or encrypted form where applicable.
Account verification data, where required for security, compliance, fraud prevention, or identity confirmation.
Language, notification, and account preferences.

5.2 Consultation and Booking Data

This may include:

Type of consultation requested.
Booking date and time.
Description of the consultation request or real estate issue.
Property, project, area, developer, unit, or transaction information voluntarily provided by the user.
In-platform messages and communications.
Questions, notes, instructions, or comments submitted by the user.
Consultation reports, summaries, recommendations, or outputs generated as part of the service.
Consultation status, progress updates, and service history.

5.3 Files, Documents, Images, and Attachments

Users may upload or share files, images, or documents during a consultation. These may include, without limitation:

Property or project images.
Reservation forms, contracts, offers, brochures, payment plans, title-related documents, or ownership-related documents.
Financial schedules, installment details, pricing information, or payment-related documents voluntarily shared by the user.
Correspondence, maps, floor plans, layouts, marketing materials, or project documentation.
Any other data or document the user chooses to upload or share through the platform.

The user is responsible for ensuring that they have the legal right, authorization, or permission to upload or share any file, document, or data, including documents containing personal data of third parties. The user must not upload any document or data in violation of legal, contractual, confidentiality, or third-party rights.

5.4 Chat, Call, Meeting, and Session Data

This may include:

In-platform chat messages.
Call or meeting metadata, such as date, time, duration, and participants.
Audio, video, or text recordings of consultations or communications, where recorded in accordance with this Policy and applicable law.
Quality assurance notes, complaint records, dispute records, or review notes related to the consultation.

5.5 Payment and Transaction Data

This may include:

Consultation fees or service charges.
Transaction date and time.
Payment, refund, or invoice status.
Transaction reference numbers or invoice identifiers.
Limited payment-related data made available by payment service providers, such as card brand, payment method, or partial card digits, where necessary for support, reconciliation, or dispute handling.

REIA Egypt does not seek to store full payment card numbers, CVV codes, or full sensitive banking credentials on its own systems. Sensitive payment processing is generally handled by authorized payment gateways or payment service providers according to their applicable security standards and privacy practices.

5.6 Technical, Device, and Usage Data

This may include:

IP address.
Device type, operating system, browser type, and browser version.
Device identifiers, session identifiers, or cookie identifiers.
Pages, features, or services accessed.
Login times, access times, usage logs, and activity logs.
Error logs, crash logs, and system performance data.
Security logs, suspicious activity indicators, and unusual login attempts.
Aggregated analytics data used to improve the platform and user experience.

5.7 Support, Complaint, and Dispute Data

This may include:

Messages sent to customer support.
Details of complaints, requests, or disputes.
Supporting files, documents, screenshots, or evidence submitted by the user.
Support actions, responses, review history, and resolution decisions.
Data necessary to investigate, verify, resolve, or defend a claim or dispute.

5.8 Marketing and Communication Data

This may include:

Notification and communication preferences.
Subscription or opt-out status for marketing messages.
Interaction data relating to emails, notifications, or campaigns where performance measurement tools are used.

6. Data We Do Not Intentionally Request Unless Necessary

REIA Egypt does not intentionally request personal data that is not necessary for the provision of its services. This includes, for example, health data, religious beliefs, political opinions, children’s data, or any information unrelated to the consultation service.

If a user voluntarily includes sensitive, unnecessary, excessive, or third-party personal data in a message, document, file, or consultation, REIA Egypt may process such data only to the extent necessary to provide the service, maintain records, comply with legal obligations, resolve disputes, or protect rights. REIA Egypt may request that such data be removed, redacted, corrected, restricted, or deleted where it is unnecessary, unlawful, excessive, or creates a privacy or legal risk.

7. How We Use Personal Data

REIA Egypt may use personal data for the following purposes:

Creating, verifying, securing, and managing user accounts.
Enabling users to book real estate consultations online.
Matching or connecting users with suitable independent consultants.
Enabling communication through in-platform chat, calls, video meetings, and other electronic tools.
Allowing users to upload, share, and manage files, documents, images, and notes related to consultations.
Tracking consultation stages, progress, and service status.
Preparing, delivering, or storing consultation reports, summaries, recommendations, or outputs.
Processing payments, invoices, refunds, and transaction records.
Providing customer support and technical assistance.
Reviewing complaints, disputes, refund requests, and service quality concerns.
Monitoring service quality and consultant compliance with platform standards.
Preventing fraud, misuse, circumvention of platform systems, unauthorized communication, or unlawful activity.
Protecting account security, platform security, and system integrity.
Improving the platform, user experience, service quality, and operational performance.
Sending service-related notifications, including booking confirmations, session reminders, security alerts, service updates, and policy notices.
Sending marketing, educational, or promotional communications where permitted by law or where user consent has been obtained, with the ability to opt out where applicable.
Complying with legal, regulatory, accounting, tax, payment, or court-related obligations.
Protecting the legal rights and legitimate interests of REIA Egypt, REIA Holding, users, consultants, service providers, or third parties.

8. Recording and Reviewing Sessions and Communications

Due to the nature of online real estate consultation services, REIA Egypt may, where necessary and to the extent permitted by applicable law, record, store, monitor, or review certain in-platform chats, calls, video meetings, electronic meetings, or other communications conducted through the platform.

Such recording or review may be conducted for the following purposes:

Quality assurance and service improvement.
Verifying consultant compliance with platform policies and professional conduct standards.
Reviewing complaints, disputes, refund requests, or service-related claims.
Protecting users, consultants, and the platform against fraud, abuse, misconduct, or unauthorized activity.
Verifying what was discussed, agreed, or delivered during a consultation where a dispute arises.
Complying with legal obligations or lawful requests from competent authorities.

By using the platform and participating in official in-platform communication channels, you acknowledge that certain communications may be stored, monitored, or reviewed in accordance with this Privacy Policy, subject to any additional notice or consent requirements under applicable law.

Users and consultants are not permitted to record, reproduce, publish, share, or distribute consultations or communications outside the platform without obtaining the required consent from the other party and, where applicable, authorization from REIA Egypt.

9. Consultants and Access to User Data

Consultants on REIA Egypt are independent real estate consultants who provide professional consultation services through the platform. They may be granted access to limited user data that is necessary to provide the relevant consultation.

Such data may include the consultation request, messages, files, images, documents, notes, and other consultation-related information shared by the user.

Consultants are prohibited from:

Requesting or collecting unnecessary personal data from users.
Using user data for any purpose unrelated to the specific consultation.
Copying, storing, downloading, transferring, or sharing user data outside the platform unless expressly authorized or legally required.
Contacting users outside the platform or requesting external contact details except where officially authorized by REIA Egypt.
Using user data for personal, commercial, marketing, brokerage, or unauthorized purposes.

Violation of these obligations may result in account restriction, suspension, termination, withholding of access, or legal action where appropriate.

10. Sharing Personal Data with Third Parties

REIA Egypt does not sell users’ personal data.

REIA Egypt may share personal data only where necessary and only with appropriate parties, including:

Independent consultants assigned to the relevant consultation.
Payment processors and electronic payment service providers.
Cloud hosting, infrastructure, storage, and technical service providers.
Communication, chat, call, video meeting, email, and notification service providers.
Customer support and relationship management service providers.
Analytics and performance improvement providers, preferably using aggregated or de-identified data where possible.
Cybersecurity, anti-fraud, monitoring, and platform protection providers.
Professional advisers, including legal, accounting, audit, tax, or compliance advisers.
Governmental, judicial, regulatory, law enforcement, or competent authorities where required by law, court order, official request, or legal process.
Successor entities, purchasers, investors, or parties involved in a merger, acquisition, restructuring, transfer, or sale of all or part of the business or platform, subject to appropriate safeguards where required.

Where reasonably possible and appropriate, REIA Egypt seeks to work with service providers that provide suitable confidentiality, security, and data protection commitments and that process data only for the agreed service purposes or as otherwise permitted by law.

11. International Data Transfers

Personal data may be stored, hosted, accessed, or processed inside or outside Egypt depending on the location of REIA Egypt’s service providers, hosting providers, communication tools, payment processors, support tools, or technical infrastructure.

Where personal data is transferred or made accessible outside Egypt, REIA Egypt will seek to apply appropriate safeguards in accordance with applicable data protection laws, including reasonable contractual, technical, organizational, or legal protections where required.

By using the platform, you acknowledge that providing the service may require the processing of your personal data through systems or service providers located in different jurisdictions, strictly for the purposes described in this Privacy Policy.

12. Cookies and Similar Technologies

REIA Egypt may use cookies, pixels, tags, local storage, device identifiers, or similar technologies for purposes including:

Enabling login and session management.
Maintaining user preferences.
Improving platform performance and usability.
Measuring traffic, functionality, and usage patterns.
Detecting errors, abuse, suspicious activity, or security threats.
Evaluating content or marketing performance where applicable.

Users may control certain cookies through browser settings or any consent management tools made available by the platform. Disabling essential cookies or similar technologies may affect the functionality of certain platform features.

13. Service Notifications and Marketing Communications

REIA Egypt may send service-related messages that are necessary for the operation of the platform, including booking confirmations, consultation reminders, account alerts, payment updates, security notices, support responses, policy updates, and important service communications.

These service messages are generally necessary to provide the platform and may not be fully disabled while the account remains active.

REIA Egypt may also send marketing, promotional, educational, or informational communications related to real estate consultations or platform services where permitted by law or where consent has been obtained. Users may opt out of marketing communications through the unsubscribe link, account settings, or by contacting support.

14. Data Security

REIA Egypt takes reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Such measures may include, where appropriate:

Access controls based on role, need, and authorization.
Password protection and authentication measures.
Secure storage and encryption where reasonably available and appropriate.
Monitoring for suspicious activity, misuse, or unauthorized access.
Backup and recovery procedures where necessary.
Review of access permissions for consultants, staff, and service providers.
Internal processes for handling complaints, disputes, and security incidents.
Confidentiality and data protection obligations for authorized personnel and consultants.

However, no electronic system, online service, or data transmission method can be guaranteed to be completely secure. To the maximum extent permitted by law, REIA Egypt shall not be liable for incidents caused by circumstances outside its reasonable control, including user negligence, compromised user devices, insecure networks, unauthorized disclosure of login credentials, or sophisticated cyberattacks that could not reasonably have been prevented despite appropriate measures.

15. User Responsibilities

Users are responsible for:

Providing accurate, complete, and up-to-date information.
Maintaining the confidentiality of login credentials and account access.
Using only email addresses, phone numbers, and payment methods they are authorized to use.
Ensuring they have the legal right to upload, share, or submit any data, file, or document, including data relating to third parties.
Avoiding the submission of unnecessary or highly sensitive data unless directly relevant to the consultation.
Not attempting to access other users’ data or interfere with platform operations.
Not misusing the platform, bypassing its systems, or engaging in unlawful or fraudulent activity.
Promptly notifying REIA Egypt if they suspect unauthorized access, account compromise, or misuse of their data.

REIA Egypt may not be responsible for any damage, loss, disclosure, or unauthorized access resulting from the user’s failure to comply with these responsibilities, to the extent permitted by law.

16. Data Retention

REIA Egypt retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required for legal, contractual, operational, accounting, tax, security, quality assurance, or dispute resolution purposes.

Retention periods may vary depending on the type of data and the reason for processing, including:

Account data: retained while the account remains active and for a reasonable period thereafter where necessary for legal, security, or dispute purposes.
Consultation records, chats, files, and reports: retained for as long as necessary to provide the service, review quality, resolve complaints or disputes, protect legal rights, or comply with obligations.
Payment and invoice records: retained for the periods required by accounting, tax, payment, or financial regulations.
Technical and security logs: retained for the period necessary to protect the platform, investigate incidents, resolve errors, or prevent misuse.
Backups: certain data may remain in backup systems for a limited technical period until deletion or replacement occurs in accordance with backup cycles.

When data is no longer needed, REIA Egypt may delete, anonymize, archive, restrict access to, or securely dispose of it in accordance with applicable law and technical capabilities.

17. User Rights

Subject to applicable law, users may have certain rights in relation to their personal data, including the right to:

Request information about the personal data processed by REIA Egypt.
Request access to or a copy of certain personal data, where technically possible and legally permitted.
Request correction or update of inaccurate or incomplete personal data.
Request deletion of certain personal data, subject to legal, contractual, security, technical, or dispute-related exceptions.
Request restriction of processing in certain circumstances.
Object to certain forms of processing where legally applicable.
Withdraw consent where processing is based on consent, without affecting the legality of processing carried out before withdrawal.
Opt out of marketing communications.
Request clarification regarding certain data processing practices or decisions related to platform services where applicable.
Submit a complaint to the competent data protection authority, where available under applicable law.

To exercise these rights, users may contact REIA Egypt at: support@reiaegypt.com.

REIA Egypt may request identity verification before acting on a data-related request. A request may be refused, delayed, limited, or partially fulfilled where necessary to comply with law, protect rights, preserve evidence, handle disputes, maintain accounting or security records, protect other users, or where the request is excessive, repetitive, unfounded, unlawful, or technically impracticable.

18. Account Deletion

Users may request deletion or deactivation of their account by contacting support or through any account deletion tool made available by the platform.

Account deletion does not necessarily result in the immediate or complete deletion of all data. REIA Egypt may retain certain data where necessary to:

Comply with legal obligations.
Maintain transaction, payment, invoice, accounting, or tax records.
Resolve complaints, disputes, refund requests, or claims.
Prevent fraud, misuse, circumvention, or unauthorized re-registration.
Protect the rights of REIA Egypt, REIA Holding, users, consultants, or third parties.
Preserve evidence or comply with lawful requests from competent authorities.

Once the reasons for retention no longer apply, the data will be deleted, anonymized, restricted, archived, or otherwise handled in accordance with applicable procedures and law.

19. Data Security Incidents

If REIA Egypt becomes aware of a security incident involving unauthorized access, loss, disclosure, alteration, or misuse of personal data, it will take appropriate steps to investigate, contain, mitigate, and address the incident.

Where legally required or where REIA Egypt considers it necessary to protect users or reduce risk, affected users and/or competent authorities may be notified in accordance with applicable legal requirements and internal procedures.

20. Children and Minors

REIA Egypt services are intended for adults who are legally capable of using consultation services and entering into service-related arrangements.

The platform is not directed at children or minors and does not knowingly collect their personal data. If REIA Egypt becomes aware that personal data of a minor has been submitted without appropriate legal authorization, it may suspend the account, delete the data, request guardian consent, or take any other appropriate action in accordance with applicable law.

21. External Links and Third-Party Services

The platform may contain links, integrations, or connections to third-party websites, payment gateways, meeting tools, communication tools, map services, analytics providers, or other external services.

REIA Egypt does not control the privacy practices, security measures, or data handling procedures of third-party services that are not owned or operated by REIA Egypt. Users are encouraged to review the privacy policies and terms of any third-party service before using it or submitting personal data through it.

To the extent permitted by law, REIA Egypt is not responsible for the privacy, security, or data processing practices of external third parties outside its reasonable control.

22. In-Platform Communication Requirement

To protect users, ensure service quality, enable dispute review, and maintain platform integrity, communication between users and consultants must take place through the official communication tools provided by REIA Egypt.

Unless expressly authorized by REIA Egypt, users and consultants are prohibited from:

Exchanging phone numbers, emails, social media accounts, or external contact details.
Moving consultations, payments, arrangements, or transactions outside the platform.
Using data obtained through the platform to contact, market to, solicit, or deal with another party outside the platform.
Circumventing the platform’s booking, payment, quality assurance, review, or dispute resolution systems.

Violation of this requirement may result in account restriction, suspension, termination, loss of access to support or dispute review, and any other action available to REIA Egypt under its policies or applicable law.

23. Confidentiality of Consultation Content

REIA Egypt treats consultation content, documents, files, messages, and related records as confidential service-related information.

Such information is accessed only by authorized parties where necessary, including the relevant consultant, support team, quality assurance personnel, technical providers, legal advisers, payment providers, or competent authorities where legally required.

Users acknowledge that the nature of real estate consultation may require sharing certain information with consultants or authorized platform personnel in order to provide, manage, review, or protect the service.

24. Aggregated and De-Identified Data

REIA Egypt may use aggregated, statistical, anonymized, or de-identified data for purposes including service improvement, platform analytics, internal reporting, market understanding, quality measurement, feature development, and business planning.

Such data is not intended to identify a specific user and will not be treated as personal data where it cannot reasonably be used to identify an individual.

25. Automated Tools and Analytics

REIA Egypt may use technical or analytical tools to support platform operation, including tools for request organization, performance measurement, suspicious activity detection, fraud prevention, user experience improvement, and service quality monitoring.

REIA Egypt does not intend to make solely automated decisions that produce a significant legal effect on users without appropriate human review where such review is required or appropriate under applicable law.

26. Business Transfers

If REIA Egypt, REIA Holding, or any relevant part of the platform, business, assets, or operations is involved in a merger, acquisition, restructuring, investment, financing, sale, transfer, or similar transaction, personal data may be disclosed or transferred to the relevant successor, purchaser, investor, partner, or new operating entity.

In such cases, REIA Egypt will seek to ensure that appropriate protections are applied and that personal data continues to be handled in a manner consistent with this Privacy Policy or a policy offering materially comparable protection, where required by law.

27. Limitation of Responsibility in Relation to Privacy

REIA Egypt is committed to taking reasonable and appropriate steps to protect personal data and manage privacy risks in accordance with applicable law and the nature of the service.

However, to the extent permitted by law, REIA Egypt shall not be responsible for:

Incorrect, excessive, unlawful, or unauthorized data submitted by the user.
The user’s use of insecure devices, accounts, networks, or communication channels.
The user’s disclosure or sharing of login credentials.
Communication or dealings conducted outside the platform in violation of platform policies.
Acts or omissions of third parties outside REIA Egypt’s reasonable control, provided that REIA Egypt has taken reasonable care where applicable.
Technical failures, cyber incidents, or attacks outside reasonable control despite appropriate safeguards.

Nothing in this section limits any rights that cannot be excluded or restricted under applicable law.

28. Compliance with Egyptian Law

REIA Egypt seeks to process personal data in accordance with applicable Egyptian laws and regulations, including the Egyptian Personal Data Protection Law No. 151 of 2020 and any applicable executive regulations, decisions, or guidance issued by competent authorities, where applicable to the platform’s activities.

REIA Egypt may update its internal procedures, contractual arrangements, technical practices, and policies from time to time to reflect changes in applicable laws, regulatory expectations, service structure, or operational requirements.

29. Changes to This Privacy Policy

REIA Egypt may update, amend, or replace this Privacy Policy from time to time for reasons including changes to services, introduction of new features, updates to service providers, security improvements, operational changes, or compliance with legal or regulatory requirements.

The updated version will be published on the platform or website with the updated date. Where changes are material, REIA Egypt may notify users through email, in-platform notices, or other appropriate means.

Continued use of the platform after publication of the updated Privacy Policy constitutes acceptance of the updated Policy to the extent permitted by law.

30. Language

This Privacy Policy may be made available in more than one language for convenience. In the event of any inconsistency between versions, the Arabic version shall prevail unless REIA Egypt expressly states otherwise.

31. Contact Us

For questions, requests, complaints, or concerns relating to this Privacy Policy or the processing of personal data, users may contact REIA Egypt at:

Email: support@reiaegypt.com

To help us process your request efficiently, please include:

Your name and contact details.
The type of request or complaint.
A clear description of the relevant account, data, consultation, or incident.
Any documents or information reasonably necessary to verify identity or understand the request.

REIA Egypt will seek to respond within a reasonable period and in accordance with applicable law, internal procedures, and the nature of the request.

32. User Acknowledgment

By accessing or using REIA Egypt, creating an account, booking a consultation, uploading files, communicating with consultants, or contacting support through the platform, the user acknowledges that they have read and understood this Privacy Policy.

The user further acknowledges that any data, file, document, image, or information submitted through the platform is provided voluntarily and that the user is responsible for ensuring the accuracy, legality, and authorization of any information submitted, including information relating to third parties.